Saturday Manager – permanent position
Hours – 10am – 5pm on Saturdays (and occasional Sundays throughout the year and in December)
We are looking for someone with the skills to make up samples, test out new patterns and help solve dress making queries, as well as provide exceptional customer service on the shop floor. Enthusiasm for sewing, dressmaking and patchworking is something we share with our customers, so there is always plenty of opportunity to get creative in different ways. Some days you will be involved in creating items for the window displays, other days will see you helping out with our ongoing pattern portfolio. Sewing up sample pieces, pattern testing and inspiring Clair to resolve design issues are all part and parcel of our daily tasks.
On the shopfloor you will be helping customers choose fabric, haberdashery and wool that is suitable for their needs. Spending time with customers and ensuring they leave satisfied that we have done everything we could to help them is paramount to the role. As we also sell Brother sewing and embroidery machines, you will need to be able to discuss the different benefits of various models, do quick demonstrations and deal with customer queries regarding sales and deliveries – full training on all our Brother stock will be given to the successful candidate.
Maintaining the standards of the shop through helping with merchandising, rearranging sections and assisting with deliveries is something you will be expected to do on a regular basis; cutting fabric, pricing bolts, rearranging the shelves into colour coordinated sections and matching collections is an every day part of the job. Duties also includes general housework such as sweeping the floor, making tea for class attendees and cleaning up after a workshop.
You MUST be a dressmaker and know how to use a sewing machine competently – the ability to sew is essential to the job role and a basic understanding of dress patterns is a must. If you are also a quilter or knitter, then that is a bonus.
You must be creative, friendly, reliable, responsible and enthusiastic about sewing or craft in general, and able to talk to customers about their purchases for projects. Brilliant customer service is a must: our customers sometimes need lots of help choosing fabrics, coordinating colours and talking through projects; you might even have to spend some time converting inches to centimetres to help out some quilters. Being calm, patient and helpful with indecisive shoppers is key!
Good sales technique is very important so previous retail experience is desirable: you must be able to assist customers without making them feel pressured or uncomfortable. Our sewing and embroidery machine range is a very important part of our stock, so you must be able to demonstrate enthusiasm for Brother products and know our range well. A good head for numbers is a bonus, as we currently use the old fashioned pen and paper method for adding up our till sheets.
If you are all of the above (or more!), then simply collect the application form from the shop, and hand it back to us, alongside an up to date CV and a covering letter, and we’ll be in touch.
Closing date for applications is Saturday 17th March 2018. Interviews will be held around 23rd March onwards.